Repair and Service

The high standard of REM SYSTEMS repair and service support ensures our products come with reliability and peace of mind. Our technicians are trained to repair and service most of the products we supply. Otherwise we’ll arrange everything with the manufacturer on your behalf.

Getting started

When contacting us about a repair or service please provide as much information as possible, such as:

  • A detailed description of what is and isn’t happening
  • Serial, part or batch numbers
  • Brand or manufacturer
  • Measurements or sizes
  • Standout product features
  • A snapshot or video clip

Support Staff

Dr Bruce MacKay

Dr Bruce Mackay and the team from VSS provide REM SYSTEMS with clinical support to all our Veterinary customers.

Dr Bruce MackayBVSc FACVSc, Specialist Canine Internal Medicine
Bruce graduated from the University of Queensland in 1979, earned his MACVSc in Canine Internal Medicine and his FACVSc in 2000. He is a registered specialist in Internal Medicine.  Bruce has spent most of his time in private practice progressing to a small animal referral practice in 1994. His special interests at VSS include gastro-enterology, endocrinology, cardiology and oncology.

Veterinary Specialist Services Pty Ltd (VSS) is a centre specializing in small animal veterinary care, providing a referral service for South East Queensland veterinarians, as well as practices further afield in coastal, country and northern Queensland, New South Wales and the Northern Territory. Their aim is to provide veterinarians and their clients with a service unequalled in excellence in diagnostics, treatment and management of referral cases.

Mr Tan Dinh

Tan Dinh, technical services Manager has been working with the Abaxis range of instruments for the last 15 years and is well known by our clients for his knowledge, customer service and patience.