Ordering Information

Our customer service people have extensive product knowledge and they love helping you deliver better patient outcomes. So get in touch by phone or email, whether you have specific product in mind or just need some advice or information.

Ordering products

All you need to do is let us know the product code, how many you need and any details like an order number you’d like included on your invoice.

Don’t know the product code? No problem. Simply send us as much information as possible, such as:

  • Serial, part or batch numbers
  • Brand or manufacturer
  • Measurements or sizes
  • Standout features
  • A snapshot

If there’s something you need but you don’t have a particular product in mind, our customer service professionals are ready to help. After listening to you requirements they’ll recommend an appropriate product based on their own experience or after seeking advice from our specialist expertise network.

Opening an account

Please contact our customer service team for an account application form. You simply fill it out, sign to accept the terms and conditions and return it to us. Remember to include your email, fax and postal details. If you need help or have questions please get in touch.

Ways to pay

If you have an account with us, you can use any normal business payment method.

If you’re not an account holder, in the interim we can send you an invoice for the products you’ve ordered and get them on their way to you as soon as payment has been received. We accept payment by credit or debit card, direct credit to our bank account, or cleared funds from a cheque.


We’ll confirm the expected delivery cost and time before you order. For consumables, next-day delivery from our warehouse is normally available. For capital equipment the delivery time depends on where the manufacturer is based and whether they have any in stock.

We chose our delivery companies with care and closely monitor their performance.


Please ask for warranty information before you order. Most of our products come with a one year warranty from the manufacturer.

If you need warranty information for a product we supplied, please get in touch. By giving us a unique identifier, such as its serial number, we can normally let you know its purchase date and warranty details.


If there’s anything you’d like to learn more about, our quick online enquiry form makes it easy to get in touch whenever it suits, without interrupting your vital work. We’ll send you the details you need or put you in touch with the relevant REM SYSTEMS expert.